HMCTS BUSINESS PLAN 2014

To take forward our Strategic Plan , we need a single strategy that unites business, digital and technology. This year we will increase awareness about this service to encourage eligible customers to move away from the paper channel to the online service. As part of this, the agency works with local schools, colleges, universities and support agencies to offer a range of flexible work experience opportunities. Department of Agriculture and Rural Development Closed organisation: Land Registers of Northern Ireland Closed organisation: Bolton Education Action Zone Closed organisation:

Hillsborough Independent Panel Closed organisation: What were you doing? In July we will be introducing a new IT system designed around user needs. We will roll out our web chat to more services and use speech analytics technology to increase quality of service and identify improvements to the services we offer. Delivering the plan 4.

Inwe will continue to modernise the contact centre. Complex cases frequently involve a driving licence holder who has more than one medical condition. During the year we will continue to hmccts in line with the MRS Code of Conduct using the appropriate regulations and process for handling customer data as well as delivering research. DVLA employs over 5, staff at its Swansea offices.

Defence Analytical Services Agency Closed organisation: Fire Authority for Northern Ireland Closed organisation: Northern Ireland Ombudsman Closed organisation: Commission for Rural Communities Closed organisation: The case is dealt with by a single magistrate, sitting with a legal adviser, without the attendance of either a prosecutor or defendant outside of the traditional courtroom setting.

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Horticultural Development Council Closed organisation: This may involve additional requirements during the year and the agency will make sure that the necessary policy and delivery resources are identified in order to deliver any new systems and legislation. We will continue to develop our recruitment and workforce planning approach to attract and retain the kind of people who can help make DVLA more successful.

Since that time, technical staff have transferred in from the private sector and we have recruited additional staff with the necessary skills and expertise to deliver our strategic plan. Where motorists become non-compliant, we will make it as easy as possible for them to comply.

Business Plan 2017 to 2018

The management of the contract businews continue until 31 December Delivering the plan 4. Department of Culture, Arts and Leisure Closed organisation: Office of the Identity Commissioner Closed organisation: Westminster Education Action Zone Closed organisation: Defence Communication Services Agency Closed organisation: Wythenshawe Education Action Zone Busimess organisation: Northern Ireland Prison Service Closed organisation: Western Education and Library Board Closed organisation: During the next 3 years, we expect our headcount to gradually reduce as we introduce more online services and make our processes more efficient.

Armagh Observatory and Planetarium Closed organisation: This publication is licensed under the terms of hmcst Open Government Licence v3.

This may hjcts additional requirements during the year and the agency will make sure that the necessary policy and delivery resources are identified in order to deliver any new systems and legislation. Our aim is to provide the very best services to our customers and stakeholders, delivering effective and fair enforcement as well as value for money for the taxpayer.

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hmcts business plan 2014

Ensuring that new arrangements work and are effective is a crucial priority for the Government. Widening the range of penalties available online will increase the amount of revenue collected.

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Office of the Legal Services Ombudsman Closed organisation: The agency will continue to work with the General Medical Council GMCvarious charities representing patient groups as well as the haulage industry to improve communications regarding all elements of assessing fitness to drive. Our aim is to provide the very best services to our customers and stakeholders, delivering effective and fair enforcement as well as value for money for the taxpayer.

Food Safety Promotion Board Closed organisation: Department of Inland Revenue Closed organisation: Office of the Lay Observer Closed organisation: Inthe agency launched a new online service for customers who hold a car or motorcycle driving licence to tell DVLA that they have a certain medical conditions.

hmcts business plan 2014

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