JETBLUE AND WESTJET A TALE OF TWO IS PROJECTS CASE STUDY SOLUTION

Next, inventory can also help control risk. The goal is to collect all the risks. Reservation system for these airlines are so important that when these companies need to make sweeping IT upgrades, their relationships with customers and their brands can be tarnished if things go awry. Posted by d ace at 2: For WestJet, the critical issue that they face was the transfer of its , files containing data on transactions for past WestJet customers who had already purchased flight, from its old reservation system serves in Calgary to Sabre servers in Oklahoma. Simply getting a verbal, personal commitment to finish the project is often enough to further reduce the probability that a person will leave during the project. JetBlue experienced a few glitches- call wait times increased and not all airport kiosks and ticket printers came online right away.

Completion bonuses are a routine way that organizations which are closing down operations mitigate the risk that the people participating will leave before the project is ready to let them go. In addition to the increase in customer complaint calls, customers also took to the Internet to express their displeasure. The inventory should include all internal factors for the project such as resource changes, assumption failures, and sponsor availability. The objective is to develop a framework for evaluating the various risks against one another. Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma.

That step happens later. Most of all, however, it should include the things that are new in the project. In order to get a consistent number for all of the risks, multiply the probability which should be per interval of duration by the impact qnd finally multiply that by the duration. The migration required WestJet agents to go through complex steps to process the data.

jetblue and westjet a tale of two is projects case study solution

Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma. Focusing on controllable risks won’t completely eliminate risk but it will quickly cut it down. Some people struggle with the evaluation step because both of the numbers, percentage and impact, are guesses.

  M102 HOMEWORK 6.2

jetblue and westjet a tale of two is projects case study solution

They also wanted additional functions, such as the ability to link their prices and seat inventories to other airlines with whom they might wish to cooperate. Reservation system for these airlines are so important that when these companies need to make sweeping IT upgrades, their relationships with customers and their brands can be tarnished if things go awry.

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

The resulting number is a single number, a risk quotient, which can be used to prioritize risks within the project. For instance, the loss of a subject matter expert early in the project is porjects risk because their input is still needed. Simply getting a verbal, personal commitment to finish the project is often enough to further reduce the probability that a person will leave during the project.

It also serves as yet another reminder of how successfully planning for and implementing new technology is just as valuable as the technology itself. The airline sent apology letters, offered flight credits to customers and bolstered call center with temporary staffers.

Next, inventory can also help control risk.

d’ace: CHAPTER JETBLUE AND WESTJET: A TALE OF TWO INFORMATION SYSTEM PROJECTS

Last but not least, they need to have experience with technology to deal with the risk. In FebruaryJetBlue tried to operate flights during a blizzard when all other major airlines had already canceled their flights. The files still cannot be access for a period of time thereafter, because Wesfjet had to adjust the flights using the new system. But JetBlue had also experienced similar customer service debacles in the past. As the carries grew, they needed more processing power to deal with increasing numbers of customers.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

Other than that, both airlines needed more processing power to deal with a far greater volume of customers. Not studyy mitigation strategy needs to involve money. Upgrading reservations systems carries special risks. They recognize that even soolution changes in the values for these numbers can have a huge impact on the total risk of the project. The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer.

  SPEN RIIO ED1 BUSINESS PLAN

In addition to the increase in customer complaint calls, customers also took to the Internet to express their displeasure.

Now that risk quotient for the various risks is identified, it’s possible to prioritize the risks for the project. Both Soljtion and JetBlue previously used a system designed for start-up airlines with simpler needs.

They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated. The loss of a key team member may have a low probability; however, the impact solutiom the project can be great. Airlines such as WestJet and JetBlue promote low-cost and high-efficiency carriers by giving extremely competitive fares and outstanding customer service.

JetBlue and WestJet: A Tale of Two IS Projects Case Study

This turn out to be a poor decision, as the weather conditions prevented the flights from taking off and passengers were stranded for as long as 10 hours.

Later on in the project, the loss of the functional analyst has a smaller potential impact for the project. The objective is to develop a framework for evaluating the various risks against one another. For instance, the risk of losing key personnel can be mitigated by providing completion bonuses or even just monitoring their happiness more closely.

Author: admin