Email Name Then Don’t worry — your e-mail address is totally safe. While the Kepner-Tregoe Matrix can become quite complex depending on how many factors are involved in a given decision, the basis of the model comes down to four steps. Clarify the situation, outline concerns and choose a direction. Step One — Situational Analysis: A list of the practical implications must be complied and for each item, identify the best way to prevent it occurring.

They were so impressed with the method that they asked us to conduct a KT analysis for their organization. Define the problem and determine its root cause. Save my name, email, and website in this browser for the next time I comment. Step Three — Decision Analysis: Straw Man Proposal McKinsey. What do you think? Reviews of Kepner-Tregoe KT Problem Solving strategies or methods emphasize how Kepner-Tregoe business solutions are effective in resolving complex problems fast, improving efficiency, cutting costs and driving a higher ROI.

Avoid cost overruns, improve revenue: Based on the decision making criteria, choices are made to arrive at potential problem resolutions how should we act.

A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. Before rushing into action making your decision take hold throughout the organization, think about the various issues that may come up and how they will be dealt with.

Problem Solving Strategies Reviews

Step Three — Decision Analysis: How to cite this article: Additionally, the core problem solving framework incorporates current advances in technology with the flexibility to respond instantly to changes in business circumstances. Step Two — Problem Analysis: Step One — Situational Analysis: Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen.


This is only one of the many decision making tools and techniques available for business type decisions. These four steps, which have been outlined below, can help you to move from start to finish in the decision making process. This step in the process is all about risk analysis. Seems that I naturally deal with problems this way without mwthod a name for it. Again, this is a point in the process that always contains the risk problsm taking too little time in thinking through the situation.

problem solving technique - kepner tregoe method

An important aspect of Kepner Tregoe decision making is the assessment and prioritizing of risk. The founders Tfegoe Kepner and Benjamin Tregoe developed a rational working method in the s in which they researched and identified the troubleshooting skills of people.

Everything should be very general in nature at this point as you attempt to get msthod firm grasp on what is going on, and why a decision needs to be made in the first place. By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage.

After reading you will understand the basics of this powerful problem solving tool. First, you will want to collect all of the available alternatives that you could use to solve the problem at hand so they can each be evaluated equally.

problem solving technique - kepner tregoe method

The quality of the gregoe you make is going to have a profound impact on the success that you are able to achieve on both a personal and professional level. See the full list of Strategy Skills eBooks, templates and checklists available for free download right now.

Problem Solving – Problem Solving Decision Making – PSDM Training – Kepner-Tregoe

You can have one or the other, not usually both. What do you want this decision to accomplish? Decisions are a regular part of life, and a regular part of business. When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems. You might assume that you know exactly what the problem is, so you may just rush through this step in order to start working on solutions.


To break through this traditional pattern Charles Kepner and Benjamin Tregoe came up with four rational processes in which four fundamental questions are reflected:. However, just as was the case with the first step, that would be a mistake. ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools.

Kepner-Tregoe Problem Solving

Once you have completed the necessary steps in order to think about your choice from a variety of angles, you should have the confidence needed to make the right selection. With a final decision made, you are going to move into potential problem analysis before you even put the decision into action.

What problems have come up that require some sort of solution? Tregor my name, email, and website in this browser for the next time I comment. By following the KT Problem Solving approach, a large energy company quickly resolved a high impact problem at a chemical production facility and averted major upheaval in process. Define prkblem problem and determine its root cause.

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