If we are to achieve this ambition we need to think about the customer throughout everything we do, whenever we do it. Submit a meter reading. About us Expand What we do Expand Our environment. Flushing wipes, blocks pipes! We have also captured views of nearly 30, people via an online survey.
Leisure Expand Our Reservoirs. Request a copy bill. Who’s responsible for your pipework? Teaching Expand Education centres. Submit a meter reading.
We are working with an independent Customer Challenge Group. May 17, Living with Water partnership win international Excellence in Collaboration award The Living with Water partnership has won an Excellence in Yorkshier. Our Customer Promise Providing excellent customer service is at the heart of our business.
Ofwat will make final decisions on the services water companies must deliver and limits on the prices they can charge customers in December About vusiness Expand What we do Expand Our environment. Build your own report.
Our Blueprint for Yorkshire
The Water Services Regulation Authority, also known as Ofwat, is the water industry economic regulator. Download our summary plan here Our 25 year plan We’ve worked with our customers and our stakeholders to define the long-term outcomes you’d like us to deliver. Household Expand Bill and account Expand Moving home.
At PR14 Ofwat introduced a number of incentive mechanisms that had the potential to reward or penalise companies where they out or under-performed against agreed targets for improving performance for customers, and mechanisms that shared with customers benefits from efficiencies achieved or consequences for legitimate additional costs required in the delivery of services. How the industry reacted After Ofwat published its initial assessments of water companies’ business plans forwe look at the responses Our codes of practice.
Water companies plan £50BN on service improvements in AMP7
H and S in confined spaces – How does your company measure up? Roadworks, Leaks and Incidents in your area.
To date, our customers have helped us better understand what services are of a priority to them, and what the future of water and waste water may look like.
If anything goes wrong wster always do our best to fix it, and we’ll always work hard to guarantee the highest levels of service and support. Our Vision for the future Download our Blueprint for Yorkshire to look at our plans for the next 25 years. May 15, Gosforth Valley balancing pond gets new lease of wild life The Gosforth Valley balancing pond and wetland area in Dronfield, known…. Yorkshire Water action tracker Household Retailers Business Developers.
We submitted our PR19 plan to Ofwat in September What’s in your water? Our environment Our policies towards the environment.
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Customer and developer services experience. Current vacancies Latest Jobs and Apprenticeships.
We have spoken to over 8, customers to understand what aspects of our water and waste water service are important and how our investment over the next five years and beyond should be prioritised.
Yorkshire Water IAP response executive summary. May 17, Living with Water partnership win international Excellence in Collaboration award The Living with Water partnership has won an Excellence in Collaboration…. Investment near you Find out about investment in the Yorkshire region.
Sustainable Resources Becoming more efficient and effective. The plan will outline how we will deliver water and waste water services in a resilient and sustainable way.
Submit a meter reading. It’s made up of three simple ideas that define how we approach the things we do as a business, both with our customers and our colleagues. Where they have fallen short, we will be stepping in. Ofwat reviewed the qater and published its initial assessment in January ylrkshire We’re helpful and friendly. Ofwat uses the price review to set the price, investment and service package that our customers receive, therefore controlling how much we can charge our customers for the services that we provide them.