This can be attributed to a number of success factors as listed below: Map of Asia1 India is a federal constitutional republic with a parliamentary democracy consisting of 28 states and 7 union territories See Figure 3. Mumbai lies on the west coast of India and has a deep natural harbor. It enables material flow and tracking of individual boxes by detailed information which integrates the knowledge and information of individual dabbawalas on route, origin, handling agent, destination address, etc. Greater Mumbai Metropolitan Region Map Upto 8 of such teams would form a group.

The Mumbai dabbawala operations are confined to Mumbai. The dabbawala system has been extensively written about from diverse perspectives organisational, operational management, economics, socio-cultural, anthropological, glamour etc. Version Date Description 0. Mumbai region has about 2, km of road length including 11 flyovers, 47 Road over bridges ROBs and bridges. The main clientele for the lunch box service as explained above are office going employees in the city of Mumbai Pathak

Many of the transport sector activities are state controlled, there are other significant segments which are almost entirely in the private sector.

mumbai dabbawala case study summary

People eat out more. This market segment is expected to exist for a long time to come.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’

National Urban Transport Policy: Incommon parking spaces were available for only 8, vehicles in odd pay and park areas across city. Existing transport infrastructure for intra-urban mumbau has been primarily road and suburban railways. They generally tend to be middle-class citizens who, mumabi economy reasons, hygiene, caste, dietary restrictions or simply because they prefer whole-some food, rely on the dabbawala to deliver a home cooked mid-day meal Quien In most cities, skmmary goods transport is fully deregulated and fares are governed by market forces.


According to the new regulation, each commercial goods vehicle will need to register for the national permit at the Regional Transport Office RTO and pay the national permit fee of Rs. But it is commonly associated with a statistic of 1.


In addition to the lines radiating from Mumbai there is a single track connection between Vasai Road on the Western Railway and Diva on the Central Railway. In fact, travel demand is often linked to economic growth more than population growth. Each state will receive its share of revenue based on the average of the last 3 years collection.

The western corridor generally provides higher level of service than central and eastern corridors. Each group is financially independent but works together in the delivery process.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’ | CHS-SACHETAN

With the growth of the population, private motorized vehicles, the demand for transport and road space has grown tremendously. Notify me of new comments via email. Lunch boxes are marked in several ways: Indabbawalas went on strike for the first time in years to promote and attend a rally by Azad Maidan to support Anna Hazare in his campaign against corruption.

Registration is done on basis of vehicle category Sriraman et al. The lunch boxes arrive at the destination railway stations by Forbes never certified the dabbawalas as being a six-sigma organization.

Mutual respect for individuals and empowerment are reinforcing features. This causes road width to decrease on localized areas causing severe bottlenecks and problems of congestion.


This further reduces available capacity dabbawapa increases inconvenience to carry goods during the train journey. A very large recycling industry exists in the Central Mumbai region that processes waste for other parts of the wummary, which is a major source of employment for the informal sector. The members do not consider themselves as logistics providers. The total project cost is estimated to be Rs. Large fleet operators depend on these brokers for moving a certain volume of traffic over and above what their own fleet would permit.

Decisions from the top are usually followed unquestioningly.

mumbai dabbawala case study summary

Similarly, bypass roads to be planned and developments along such bypasses controlled to ensure that such bypasses do not become arterial city roads in the future. Eventually some consider that hiring a dabbawala is also a question fabbawala status.

mumbai dabbawala case study summary

Some are solicited by dabbawalas on railway platforms. The bicycle is used by the member himself for pickup and delivery. India is regarded as an emerging economic power as it is endowed with a very large pool of human and natural resources, coupled with a growing large pool of English speaking skilled professionals.

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