ORACLE CC&B CASE STUDY

The major roadblock to this implementation was moving from an obsolete version to one that had been upgraded over a period of nine years. To continue, please select: Using the C2J automation tool eliminated higher licensing and support costs. For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action. Your information has been submitted successfully!

The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage. Home Enterprise Solutions Oracle Utilities. Learn More Reinventing and managing your most essential business processes with new ways of working. This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments. Working to reshape business models, modernize products and enhance customer experiences to drive growth. Reinventing and managing your most essential business processes with new ways of working. Louisville Water’s overall implementation laid the foundation to continue enhancing the customer experience with self-service options and a redesigned bill.

Increasing regulations added to the complexity. Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer. The utility, known ofacle the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage.

Oracle Utilities

I am not a robot. Learn More Reinventing and managing your most essential business processes with new ways of working. The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Stusy, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.

Type in a topic service or offering and then hit Enter to search. To determine if the converted Java code could perform the same function as the original Cobol code, our team scanned over 30, lines of code to understand the logic and developed test cases.

  IESE CAPSTONE PROJECT

oracle cc&b case study

As a result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns. We successfully converted over 3, existing components to Java.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle

Using reverse engineering, we also created 30 design documents from scratch. They require instant, digital gratification and organizations — regardless of industry — are challenged to shift strategies to accommodate these requests. The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster pace.

For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action.

Working to reshape business models, modernize products and enhance customer experiences to drive growth.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle | WaterWorld

Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments.

ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service. orace

Type in a topic service or offering and then hit Enter to search Common Searches: Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. To continue, please select: The major roadblock to this implementation was moving from an obsolete version to one that had been upgraded over a period of nine years.

  MIZZOU DISSERTATION DEFENSE

Like many utilities, Louisville Water relied on aging systems to manage its customer care and fieldwork activities with limited to no customer self-service capabilities. Louisville Water’s overall implementation laid the foundation to continue enhancing the customer experience with self-service options and a redesigned bill.

ISON has experience in implementing most comprehensive applications otacle business processes to empower utility business transformation. Louisville Water Systems overhauls aging systems with Oracle Oracle Utilities solutions enable utility to cut billing process by more than 80 percent.

Xase the C2J automation tool eliminated higher licensing and support costs. Reinventing and managing your most essential business processes with new ways of working.

Oracle Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes.

Utility Company Gets Upgraded Oracle CC&B System—Case Study | Cognizant

The solution’s daily work auto-assignment feature enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day.

These documents can be used to gain insights for future projects.

oracle cc&b case study

About Oracle Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Our digital solutions refine actionable insights from enterprise assets, smart sutdy, smart meters and business processes. The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers.

These simple benefits mean we can better serve our customers.

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